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Operations Manager

FULL-TIME | Toronto, ontario

Moniker’s corporate travel and events business is expanding, and we are looking to hire talented and passionate people to support the team during our growth. The Operations Manager role will be a part of the Operations team, and oversee the Trip Planning Team in managing the day-to-day business and client programs. The ideal candidate will play a vital role in helping us build and service our roster of clients in planning and executing Corporate Incentive Trips, Retreats, & Meetings both in Canada and abroad.
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All successful applicants will be expected to familiarize themselves with all destinations, properties, and suppliers where we operate our programs both in Canada and internationally. They will learn Moniker’s planning process, our approach to corporate travel and events, and what exceptional client service involves. Following this, they will master the handling of large amounts of detail required to plan and operate trips and events in order to ensure our programs meet with the high standards of excellence our clients expect from us.

RESPONSIBILITIES:

Project Management: Overseeing and often juggling multiple clients through various "life cycle stages", from the contracting stage through to retreat execution, and post-program budget reconciliation
Accountability for all relevant components of our incentive trips and retreats. Program components include: Accommodation, Flights, Local Transportation, Food & Bev, Meetings, Events, Team-building, and Excursions
Planning and management of project timelines and related deliverables to ensure planning process runs smoothly and on schedule
Delegation of all program related tasks through our internal project management tool to Trip Planning team; oversight for ensuring the project team is on track and executed on schedule
Creation and daily upkeep of detailed program budgets ensuring they are up to date at all times and cover all project related expenses
Tracking of Accounts Payable to outside suppliers / vendors; Accounts Receivable from client payment schedule
Ensuring 100% accuracy in the delivery of all processes internally and with suppliers to ensure flawless execution for the client
Responsible for completion and accuracy of program documents - Airport schedules, rooming lists, emergency contact lists, dietary restrictions etc.
On-Site Execution: Traveling and managing Moniker's team as "Program Lead", managing logistics and roles of the onsite team during retreats
Main point of contact with Clients/Accounts; communication and correspondance on a weekly/daily basis as needs dictate
Supplier Relations: Overseeing the high-level relationships with key suppliers and stakeholders involved in program execution (transportation, entertainment, hotel staff, etc.)
Industry Relations: Participation in trade shows, industry events and site inspections and site visits.

The ideal candidate

Has project management experience overseeing a team in an office environment - and is great at managing multiple accounts and keeping on top of deadlines and tasks
Has strong verbal and written communication skills - can clearly explain each person's tasks, responsibilities, expectations and feedback
Possesses leadership qualities to motivate and enable your team's success and inspire a shared vision for the trip
Works well with complex logistics and is excited by the challenge of planning and operating excellent programs for our clients
Wants to work in a small-business environment, learn along the way, and grow with the job, even if it means a little less structure or formalized training and processes compared to a typical ‘corporate’ cubicle job
A self-starter that is highly organized and manages their time well with the ability to meet deadlines and manage expectations
Is well travelled and brings knowledge and insight from destinations around the globe

Curious?

Send us an email with your Resume as well as answers to two of the following questions (max 500 words each essay)

Tell us about a time when you spearheaded an initiated or volunteered to lead a project in a previous organization. What drove you to take on that extra responsibility?
Put together a budget estimate for planning a 2-night retreat to Muskoka for 50 people ($1,500/pp) coming from Toronto. Include all relevant line items and expenses you deem necessary to portray as accurate a final cost to a client for their approval.
A remote based client with employees coming from New York, London and Dubai has approached us with a briefing to help plan their annual strategy meeting. Put together a high-level summary of the questions you would ask the client in the preliminary stages to begin planning this program.
Tell us about a past large-scale project or event that you were involved in and/or managed. How did you divide up the tasks involved and delegate responsibilities amongst the team? How did you keep everyone motivated and on-track?
Describe a time when you had to undergo a major shift in your personal or professional life. What were the strategies you utilized to cope and how did you adapt to this change in direction.

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Back to All Job Postings

Operations Manager

FULL-TIME | Toronto, ontario

RESPONSIBILITIES:

The ideal candidate

Curious?

Moniker

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