Position Overview: The Operations Manager role will be a part of the Travel Operations Team, and oversee a Pod of  Trip Planners in managing the day-to-day business and client programs. The ideal candidate will play a vital role in helping us build and service our roster of clients in planning and executing Corporate Incentive Trips, Retreats, & Meetings around the globe. They will learn Moniker’s planning process, our approach to corporate travel and events, and what exceptional client service involves. Following this, they will master the handling of large amounts of detail required to plan and operate trips and events in order to ensure our programs meet with the high standards of excellence our clients expect from us.

In this role, you’ll be responsible for:

• Project Management: Overseeing and often juggling multiple clients through various "life cycle stages", from the contracting stage through to retreat execution, and post-program budget reconciliation
• Accountability for all relevant components of our incentive trips and retreats. Program components include: Budgets, Accommodation, Flights, Local Transportation, Food & Bev, Meetings, Events, Team-building, and Excursions
• Planning and management of project timelines and related deliverables to ensure planning process runs smoothly and on schedule 
• Delegation of all program related tasks through our internal project management tool to Trip Planning team; oversight for ensuring the project is on track and executed on schedule 
• Creation and daily upkeep of detailed program budgets ensuring they are up to date at all times and cover all project related expenses
• Tracking of Accounts Payable to outside suppliers / vendors; Accounts Receivable from client payment schedule
• Ensuring 100% accuracy in the delivery of all processes internally and with suppliers to ensure flawless execution for the client
• Responsible for accuracy of program documents - Airport schedules, rooming lists, emergency contact lists, dietary restrictions etc.
• On-Site Execution: Traveling and managing Moniker's team as "Program Lead", managing logistics and roles of the onsite team during retreats
• Main point of contact with Clients/Accounts; communication and correspondence on a weekly/daily basis as needs dictate
• Supplier Relations: Overseeing the high-level relationships with key suppliers and stakeholders involved in program execution (transportation, entertainment, hotel staff, etc.)
• Industry Relations: Participation in site inspections and site visits

• Has 4+ years of project management experience overseeing a team in a remote office environment - and is great at managing multiple accounts and keeping on top of deadlines and tasks
• Has strong verbal and written communication skills - can clearly explain each person's tasks, responsibilities, expectations and feedback
• Comfortable managing a team, holding team meetings, tracking OKR’s and providing regular feedback
• Possesses leadership qualities to motivate and enable your team's success and inspire a shared vision for the trip
• Works well with complex logistics and is excited by the challenge of planning and operating excellent programs for our clients
• Wants to work in a small-business environment, learn along the way, and grow with the job, even if it means a little less structure or formalized training and processes compared to a typical ‘corporate’ cubicle job
• A self-starter that is highly organized and manages their time well with the ability to meet deadlines and manage expectations
• Is well travelled and brings knowledge and insight from destinations around the globe

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The base starting salary is CAD$80,000-$85,0000 with OTE an additional $7,500-$15,000 through on-site Guiding Fees, and an additional 10% of your salary per year through performance-related bonuses.

There will be significant travel related to this role as it is an essential requirement for this position. As such, the expectations are you should be prepared to be away from home and able to travel for 5-6 programs per year, at 4-5 nights on average per program. This is in addition to our two Monikons (our internal team retreats which happen twice a year, in January and August, for 4 nights each), and the occasional Site Visit with a client.

Please submit your resume to careers@monikerpartners.com, along with answers to the two (2) following questions:

Mandatory Question:

We have designed a test for a mock budget scenario for a 4-day/3 night retreat for a group of 100 people. The budget test is designed to assess an applicant's attention to detail and proficiency in navigating Google Sheets. 

Follow this link to the worksheet and instructions. Please be sure to duplicate the workbook and do not work within the template. 

Optional Question - please select 1 (max 250 words):

1. Describe, in your own words, what you imagine a typical week working at Moniker would entail, and why you think you are the right fit for both the role and the Moniker team.
2. What is the most ambitious or complex project you’ve ever been involved in? What was your role, and how did you contribute to the outcome? Were there any obstacles you faced, and if so, how did you address them?
3. How do you stay organized? When faced with a large project or assignment, what is your system to ensure things get done and nothing is slipping through the cracks? How does your project management style relate to managing the people involved?
4. Tell us about the last skill you learned or a course you took that wasn't required by your previous workplace or taught in school. What was your motivation behind doing it?

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