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Operations Manager


Moniker’s corporate travel and events business is expanding, and we are looking to hire talented and passionate people to support the team during our growth. The Operations Manager role will be a part of the Travel Operations Team, and oversee the Trip Planning Team in managing the day-to-day business and client programs. The ideal candidate will play a vital role in helping us build and service our roster of clients in planning and executing Corporate Incentive Trips, Retreats, & Meetings both in Canada and abroad.

All successful applicants will be expected to familiarize themselves with all destinations, properties, and suppliers where we operate our programs both in Canada and internationally. They will learn Moniker’s planning process, our approach to corporate travel and events, and what exceptional client service involves. Following this, they will master the handling of large amounts of detail required to plan and operate trips and events in order to ensure our programs meet with the high standards of excellence our clients expect from us.

  • Project Management: Overseeing and often juggling multiple clients through various "life cycle stages", from the contracting stage through to retreat execution, and post-program budget reconciliation
  • Accountability for all relevant components of our incentive trips and retreats. Program components include: Accommodation, Flights, Local Transportation, Food & Bev, Meetings, Events, Team-building, and Excursions
  • Planning and management of project timelines and related deliverables to ensure planning process runs smoothly and on schedule
  • Delegation of all program related tasks through our internal project management tool to Trip Planning team; oversight for ensuring the project is on track and executed on schedule
  • Creation and daily upkeep of detailed program budgets ensuring they are up to date at all times and cover all project related expenses
  • Tracking of Accounts Payable to outside suppliers / vendors; Accounts Receivable from client payment schedule
  • Ensuring 100% accuracy in the delivery of all processes internally and with suppliers to ensure flawless execution for the client
  • Responsible for completion and accuracy of program documents - Airport schedules, rooming lists, emergency contact lists, dietary restrictions etc.
  • On-Site Execution: Traveling and managing Moniker's team as "Program Lead", managing logistics and roles of the onsite team during retreats
  • Main point of contact with Clients/Accounts; communication and correspondance on a weekly/daily basis as needs dictate
  • Supplier Relations: Overseeing the high-level relationships with key suppliers and stakeholders involved in program execution (transportation, entertainment, hotel staff, etc.)
  • Industry Relations: Participation in trade shows, industry events and site inspections and site visits
The ideal candidate
  • Has 4+ years of project management experience overseeing a team in an office environment - and is great at managing multiple accounts and keeping on top of deadlines and tasks
  • Has strong verbal and written communication skills - can clearly explain each person's tasks, responsibilities, expectations and feedback
  • Possesses leadership qualities to motivate and enable your team's success and inspire a shared vision for the trip
  • Works well with complex logistics and is excited by the challenge of planning and operating excellent programs for our clients
  • Wants to work in a small-business environment, learn along the way, and grow with the job, even if it means a little less structure or formalized training and processes compared to a typical ‘corporate’ cubicle job
  • A self-starter that is highly organized and manages their time well with the ability to meet deadlines and manage expectations
  • Is well travelled and brings knowledge and insight from destinations around the globe

Salary of CAD$70,000 per year and there will be opportunities to travel in this role.

Send us an email with your Resume as well as answers to two of the following questions (max 500 words each essay)

  1. Describe, in your own words, what you imagine a typical week working at Moniker would entail, and why you think you are the right fit for both the role and the Moniker team.
  2. What is the most ambitious or complex project you’ve ever been involved in? What was your role, and how did you contribute to the outcome? Were there any obstacles you faced, and if so, how did you address them?
  3. How do you stay organized? When faced with a large project or assignment, what is your system to ensure things get done and nothing is slipping through the cracks? How does your project management style relate to managing the people involved?
  4. A New York based client has approached us with a briefing to help design an Incentive Trip to reward their top Sales Agents for a very successful year. Put together a high-level proposal and itinerary of how you would go about dividing and allocating a US$250,000 budget for 100 people over the course of 4 days on an Incentive Trip, to Dublin, Ireland.
  5. Tell us about the last skill you learned or a course you took that wasn't required by your previous workplace or taught in school. What was your motivation behind doing it?
Apply Now

Some of the Benefits

We offer a unique workplace where our team collaborates to plan, produce, and operate complex trips for companies with employees spread around the world. While that can be a lot of work - we have fun at the same time too!

  • 4-Weeks Starting Vacation 🌴
  • Dental & Health Benefits 🏥
  • $2,500 Personal Development Stipend 📚
  • Work-From-Wherever (100% Remote Team) 🏠
  • $1,000 Remote Working Stipend 💻
  • Travel Opportunities 🗺️
  • Aeroplan Points for Personal Travel ✈️
  • Weekly Social Events, Flexible Hours
  • Twice Annual Retreats (2023 will be in St. Martin 🇸🇽& Tuscany! 🇮🇹)
  • And more! 🎉
winter Monikon 2022

Punta Mita, Mexico

summer Monikon 2022

Whistler, Canada