Responsibilites:

• Taking accountability for program logistics, including: Registration, Flight Manifests, Ground Transportation, On-Site Gifting Procurement, Banquet Event Orders, Attendee Surveys, and more
• Supporting supplier relationships and planning trips alongside our senior Operations Team members
• Providing above and beyond customer service in day-to-day operations both internally and with external stakeholders
• Assisting in building and managing trips in the database as they change/progress during the planning process
• Researching and proposing ideas and elements as part of the itinerary building process
• Making and confirming reservations and supplier bookings under the direction of the Operations Team
• Preparing traveller booking confirmations and final packages for each program
• Other administrative duties as assigned by the Operations Team leaders

The Ideal Candidate:

• Has administrative experience in an office environment and is good at managing multiple projects and keeping on top of numerous deadlines and tasks
• Proficient with all Google Workspace tools. Existing knowledge of registration software and Slack is an asset.
• Proactive thinker and communicator with strong verbal and written communication skills in English (and ideally a second language)
• Has a highly developed right-brain for researching and creative problem solving
• Has a highly developed left-brain for managing gobs of detail and organizational logistics
• Works well with complex logistics and is excited by the challenge of planning and operating exceptional trips for our clients
• Interested in working in a small-business "start-up" environment, learning along the way, and growing with the role. Is comfortable with a less structured or formalized training and processes compared to a typical ‘corporate’ cubicle job
• A self-starter that is highly organized and manages their time well with the ability to meet deadlines and manage expectations
• Works well both as a team player and an individual. Is confident in their abilities to stay focused and on track while working in a remote setting, without direct daily supervision

You'll Be Great In This Role If:

• You’ve got experience working in a fast-growing agency
• You have superior attention to detail
• You’re an amazing teammate
• You’re driven and proactive
• You own your tasks
• You’re great at multi-tasking
• You’re tech-savvy
• You’re a self-starter and can work independently
• You’re creative and resourceful

The Role Won't Be A Good Fit If:

• You aren’t a “people person” who thrives on the energy of being a hub within a team
• You aren’t extremely detail-oriented and love working with checklists and ticking off tasks every day
• You are put off by a daily routine that changes up often - where most days and weeks don’t usually look the same
• You don’t love and excel at working remotely, autonomously
• You aren’t ridiculously organized and efficient
• You don’t like having multiple projects on the go
• You struggle to prioritize tasks effectively or have a tendency to procrastinate
• You get easily frustrated and overwhelmed when confronted with multiple tasks

The base starting salary is CAD$70,000 with an opportunity to earn an additional $10,000-$20,000 per year through on-site staffing of our programs and performance-related bonuses.

There will be extensive opportunities to travel in this role, and it is expected you will be comfortable and flexible with occasionally needing to travel on weekends/holidays due to the timing and needs of our client's programs. Most Trip Planners travel up to 30-40 days per year, including our two internal retreats (January & August; 4 nights each)

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1. Please complete the application by clicking "Apply Now". Within the application you will be asked to answer 2 of the below questions:
   1. Describe, in your own words, what you imagine a typical week working at Moniker would entail, and why you think you are the right fit for both the role and the Moniker team.
   2. Tell us about a time you had to jump in to solve a problem in the moment that was outside of your role. What steps did you take? How did you overcome the problem? What was the outcome?
   3. What is the worst travel experience you have ever encountered? How did you overcome and persevere through it?
   4. Tell us about a time when you coordinated or worked on several projects at the same time. How did you juggle all of the projects and stay on top of deadlines? (Prioritization, deadlines, organization)
   5. What would you do with your time if you had some downtime in between projects at work?
   6. Tell us about the last skill you learned or a course you took that wasn't required by your previous workplace or taught in school. What was your motivation behind doing it?